Shipping & Returns
We are constantly striving to accomodate all international customers and make their purchase experience with Fighterdiet.com simple, safe, and professional. To determine if we are able to ship to your country you will need to proceed through the checkout process and check available shipping quotes. If you do not see a shipping quote available, unfortunately, we are unable to ship to you at this time. In some cases, we are restricited by U.S. State Department regulations or International customs. You can also check any one of our distributors (BodyBuilding.com, Fighter Diet Approved, Lucky Vitamin or GLC Direct).
Please note that the shipping rates for many items we sell are weight-based. We use USPS and Fedex for all shipping as they provide affordable and quick options. Please note when choosing USPS for international orders you may be subject to additonal taxes and duties.
What can I return?
You may return most new, unopened items sold and fulfilled by Fighterdiet.com within 30 days of delivery for a refund. Please note a 20% re-stocking fee may apply to your order when returning supplements or hardgoods. Ebooks do not apply.
When will I get my refund?
Usually in about 1-2 weeks. Most refunds are fully refunded in 5-10 days after we receive and process your return. Note: This does not apply to Ebook purchases, sales, or shipping costs.
Does Fighterdiet.com offer replacements and exchanges?
If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color. Ship your item back to us with a request for a new size or color.
We'll notify you via e-mail of your refund or replacement once we've received and processed the returned item. Please note a 10% re-stocking fee may apply to your order for any exchanges.
Errors in Address
If you make an address error on your order, please note that we cannot change the delivery address after an order has been submitted. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise only.
Violation of laws
Please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law. Items sold at fighterdiet.com are intended for personal use.
If you refuse an order for any reason, we can only offer you a refund if the order is returned to our warehouse in undamaged and resalable condition. In that event, refunds can be issued for the cost of merchandise only; shipping costs will not be reimbursed. If the cost of the return shipment due to your refusal is billed to us, you may also be responsible for that cost, too.
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our warehouse in undamaged and resalable condition. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we'll instruct the courier to destroy the package and we'll be unable to issue a refund of any kind.
Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 60 days to clear customs. An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed. In the event your order has been lost, you must report it as lost to us within 90 days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Please contact us by email, or live chat, seven days a week, and we'll explain your options.
Fighterdiet.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. However, please note that the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from Fighterdiet.com, you agree to our policies above. Fighterdiet.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
Ebook Trouble Shooting
Can't find your ebooks?
All ebook downloads come via a download button on your receipt. Click them to download. We do not provide hard copies of any ebooks, if a hardcopy is provided it will be classified as a speciality/limited product. Ebooks can be added to your account if your order is not more than ONE year from purchase date.
Didn't get a receipt?
Check the email linked to your payment account/PayPal account. These emails may go to spam or junk folders at times.
Can't open your ebook?
Make sure you have adobe reader installed and up to date. Restart computer/iPad/smart phone.
Please send email to firstname.lastname@example.org and we will add a new link to your account. (purchase must be within one year of purchase date in order to be added to your Fighter Diet account.
Lost your receipt?
Email customer service a screen shot of your bank statement where the purchase is listed and notify me of the ebook titles from that purchase. You will need an established Fighter Diet account for us to add the ebooks to your account.
Don't know what ebooks to buy?
Please send a brief about you and your goals to email@example.com.
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